Refund Policy
Our Commitment to Customer Satisfaction
At Pictureal AI, we strive to provide the best AI image generation experience powered by FLUX Krea technology. We understand that sometimes our service might not meet your expectations, and we're committed to ensuring customer satisfaction.
7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee for all new subscriptions. If you're not satisfied with our service within the first 7 days of your purchase, you can request a full refund.
Eligibility for Refunds
- First-time purchases are eligible for a full refund within 7 days
- Monthly subscriptions can be cancelled anytime, but refunds are only available within the first 7 days
- Annual subscriptions are eligible for refund within the first 7 days
- Credit purchases are refundable within 7 days if unused
- Significant usage (over 50 image generations) may affect refund eligibility
How to Request a Refund
- Email us at support@flux1-krea.com
- Include your order number and reason for refund request
- We will respond within 3 business days
- Refunds are typically processed within 5-10 business days
Non-Refundable Items
- Used API credits beyond the free tier
- Custom enterprise plans (governed by separate agreements)
- Services already rendered or images already generated
Cancellation Policy
You can cancel your subscription at any time through your account dashboard. Upon cancellation:
- You will retain access to paid features until the end of your billing period
- No further charges will be made to your payment method
- Unused credits will expire at the end of the billing period
If you have any questions about our refund policy or need assistance, please contact us:
Last updated: January 2025
Pictureal AI is an independent platform powered by FLUX Krea technology. We are not affiliated with Black Forest Labs or Krea AI.